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(561) 679-5345

AllIn@JackpotJourneys.net
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Get in Touch with Jackpot Journeys

Reach out to us for any inquiries, support, or feedback regarding your cruising experience with us.

Phone

(561) 679 – 5345

Email

AllIn@JackpotJourneys.net

Contact Us

At Jackpot Journeys, we believe that every feedback counts and every question deserves a prompt response, so we invite you to fill out our contact form and share your thoughts or inquiries with us, whether you’re seeking more information about our personalized services or want to tell us about your latest adventure, our dedicated team is eager to hear from you and enhance your experience.

    Your Questions Answered

    Find answers to the most common questions about our services and support.

    How can I contact customer support?

    You can reach our customer support team via email at allin@jackpotjourneys.net or call us at (561) 679-5345.

    What are your customer service hours?

    Our customer service team is available Monday to Friday, from 10 AM to 4 PM EST.

    How do I provide feedback about my experience?

    We welcome your feedback! Please email us at feedback@jackpotjourneys.net or fill out the feedback form on our website.

    Can I request a specific cruise line for my comps?

    Yes, you can specify your preferred cruise line when you contact us, and we will do our best to accommodate your request.

    How long does it take to receive a response?

    We strive to respond to all inquiries within 24 hours during business days.

    Expected Response Times

    We strive to respond to all inquiries within 24 hours on business days. For urgent support requests, our team is available to assist you promptly, typically within 2 hours during regular operating hours.

    Feedback Acknowledgment

    Your feedback is invaluable to us. We aim to acknowledge all feedback submissions within 48 hours, ensuring your voice is heard and considered.

    Support Request Handling

    Support requests are prioritized based on urgency. Our dedicated team ensures that all requests are addressed efficiently, with most issues resolved within 48 hours.